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Citizens and your rights

General information for shoppers

View the smart consumer guide (PDF 732KB) and the smart shopping guide (PDF 1.2MB) provided by the Consumer and Business Services, with versions for:

Product safety

Information about product recalls and scams can be found on this site. Booklets provided by Consumer and Business Services include:

  • Product safety (PDF 560KB) - the roles and responsibilities of suppliers, consumers and government.
  • Safe toys (PDF 408KB) - covering a wide range of toys and how to play with them safely.

Consumer discrimination

Consumer discrimination  - tips for customers, tenants, club members and students, covering areas from public transport to shopping to going to a doctor can be found on the Equal Opportunity Commission website.

More information

On this site
Complaints
Lay-by sales
Weights and measures
Shopping from home
Contracts and warranties
Refunds and returns
Door-to-door sales
Trading hours
Buying and selling a vehicle
Consumer protection law

Other websites
Advice for young people - Consumer and Business Services

Downloads
How to be a wise buyer (PDF 631KB)
Consumer protection (PDF 620KB)
Telecommunications (PDF 237KB)
Computer purchase (PDF 620KB)


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