Business, industry and trade

Sales practices

There is a range of issues and obligations that you need to be aware of when selling goods and services.


	Sales and delivery process Providing clear information for the customer avoids misunderstandings and conflict.


	Lay-bys Some of your customers may not want to use credit or pay cash up front, so you may offer a lay-by service.


	Door-to-door sales If you plan to sell door-to-door you need to be aware of your legal obligations.


	Warranties and guarantees Warranties or guarantees are powerful marketing tools but they must meet legal requirements.


	Refunds Having a refund policy is good customer service but it needs to meet the obligations of your business.


	Shoplifting Discover the simple steps you can take to discourage theft from your business.

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