You as a leader
Good communication builds relationships, sets the emotional tone of a workplace and helps drive performance. Poor communication can lead to relationship breakdowns, mistakes and falling productivity.
As a leader:
- observe and be self-aware
- be clear in what you want to communicate
- show conviction when delivering a point of view
- listen to others
- advocate your point without putting down the ideas of others
- provide opportunities for people to speak
- establish rapport and try to find common ground
- clarify assumptions so there is no ambiguity.
[top of page]
Managing team meetings
When leading a team meeting clarify at the start its purpose and establish any ground rules for discussion. Try to:
- find out the opinions of everyone by letting them have a say
- reach a shared understanding of different views
- explore alternative propositions or options
- decide on proposals and actions needed to achieve goals
- ensure everyone understands and ask for feedback.
When appropriate, take minutes and document any outcomes.
[top of page]
More information