Ask Just Once is an across-government ICT strategy designed to improve access to government information and services for citizens and businesses.
At the moment people seeking information or services from the government need to know which department provides it.
Ask Just Once aims to change this. Information and services will be organised around customers' needs, not government structures or departments.
Ask Just Once was approved by the Government of South Australia in October 2007.
Ask Just Once 8-page brochure (PDF 1.73 MB)
Ask Just Once strategy - full brochure (PDF 1.8 MB)
The South Australian Government recently launched a position paper titled SA Connected to help shape the government's next ICT strategy.
Share your ideas and thoughts on SA Connected and help shape the ‘rules’ that will form the backbone of the government’s next ICT strategy, making sure that South Australia is connected, ready for the future.
Share your ideas and thoughts by visiting: http://saplan.org.au/yoursay/sa-connected
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Ask Just Once — 4 Priorities
Priority 1 – Channels and access
This priority will provide a single source of information or point of contact for citizens and business whether it be the internet, telephone or a government shop. For example, all information about opening a business will be found in one place on the internet.
Priority 2 – Strengthen the front-line
This priority will give government staff the technologies and tools to help people find information and do business with the government. We’ll make information available on the internet and we’ll bring information together so our staff can respond to people’s needs more quickly and effectively.
Priority 3 – Shared services
This priority is all about standardising some of our systems, processes and computer infrastructure so we spend less money on them, and more on providing better services to citizens and businesses.
Priority 4 – Enable agile government
This priority will pool government resources to reduce duplication, simplify transactions and minimise red tape. Providing services more efficiently will make better use of tax-payers’ dollars.
Further information
View the Ask Just Once strategy - full brochure (PDF 1.8 MB) for more information.