The South Australian Government is committed to ensuring that consumers are involved in developing energy policy in our state and has ensured that there are strong processes in place for consumer consultation in the future.
Consumers and their representatives have the opportunity to comment and provide their views on various matters, including state energy policy, via the YourSAy website.
A new national representation body, Energy Consumers Australia (ECA), has been established to increase consumer advocacy activities on national energy market matters of strategic importance, especially for residential and small business consumers.
The Energy Consumers' Council (ECC) was established in 2002 to provide high level policy advice to the SA Government on energy policy issues, including pricing and the reliability of supplies and services in the South Australian energy sector.
The council was abolished in July 2014 as part of the South Australian Government's major reforms to government boards and committees.
The ECC Charter outlines the purpose, structure and operation of the ECC.
A memorandum of understanding exists between SACOSS, AGL, Origin Energy, Trueenergy and the Government of South Australia for better practices in providing assistance to South Australian energy customers experiencing financial hardship and having difficulties in meeting payments for energy debts.
The National Energy Customer Framework (NECF) is a national regime for the sale and supply of electricity and gas by retailers and distributors to retail customers. The NECF deals with the relationship between retailers and customers and associated rights, obligations and consumer protection measures.